1. Contact
Email myfiai.app@gmail.com. We usually reply within 2 business days.
To help us help you faster, include your device model, OS version and app version (shown in AuraSeed's Settings).
2. Common issues
- Diamonds didn't arrive: email us with the order ID from your App Store or Google Play receipt. See Purchases & Diamonds.
- Changing phones: sign in with Apple or Google on the new phone and your forest and Diamonds come with you.
- My tree died although I didn't leave the app: usually your phone closed AuraSeed during the session, which counts as leaving. Keep AuraSeed open while you focus, or turn on app blocking: while apps are blocked, you can leave AuraSeed without your tree dying.
- App-blocking permission: follow the steps in App blocking.
- Joining a room: see Plant together.
- Refunds: handled by Apple or Google. See Refunds.